Leave & requestsGuide 5 of 6
Raise an HR ticket in ESS Hive
Ask HR for documents, corrections or anything that needs a human
1Open a ticket
ESS Hive is the HR helpdesk: “Submit and track HR requests, inquiries, and document needs.”
- Go to ESS Hive › My Tickets and start a New Ticket.
- Pick a Category: Personal Data Updates, Statutory & Benefits Management, Leave & Attendance, Payroll & Compensation, Document Repository, RFP, General HR Query or Grievance.
- Set Priority — Low, Normal, High or Urgent.
- Add a Subject, the Details and any Attachments, then submit.
Bee’s tipThe category routes your ticket to the right person — a wrong category adds a day.
2Request a document instead
If you need a certificate, form or clearance, use the Request Form tab — it’s purpose-built and tracked separately.
- Choose the Document type and the Date needed.
- State the Purpose, attach anything optional, then Submit request.
- Follow it under “My forms requested” and the Status log.
3Follow it to done
Tickets move through Open → Acknowledged → Resolved → Closed. You can Confirm Resolved when it’s fixed or Reopen if it isn’t.
- Watch for HR’s comments in the thread.
- If a ticket sits in Acknowledged for days, add a comment or bump the priority.
Bee’s tipHR notes are internal — “Internal note (not visible to employee)” won’t show up on your side.
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