Set up custom KPIs (Admin)

1Add a metric

Custom KPIs turn a vague goal into something gradeable.

1. Open People › KPI › Custom KPIs and click add.
2. Name the Metric and pick a Category.
3. Choose a Unit — Count, Hours or Days — and enter the Target.
4. Set the Direction (“Higher is better” or lower) and the Scope.

Bee’s tipWrite targets the way you’ll grade them: “20 tickets/week” beats “handle more tickets”.

2Scope it to the right people

Scope is either All employees or Selected employees only — use selection for role-specific metrics so nobody is graded against a target that doesn’t apply.

3Timing

Create or edit metrics while the period is still open. Once grading starts, incomplete metrics show as “Custom KPI grades for this period are not complete yet” on the employee side.