TroubleshootingGuide 4 of 4

I’m not getting notifications

Check the bell, the browser and the priority

3 min read·Updated Oct 2026

1Check the bell first

Almost everything lands in the in-app notification panel.

  1. Click the bell in the header — the badge caps at “99+”.
  2. Use Mark read on one or Mark all read when you’re caught up.
  3. Timestamps read “just now”, “5m ago” and so on — if everything is old, you’re looking at history.

2Understand the priority rules

Not every event notifies you equally.

  1. Urgent memos “send a highlighted in-app notification” — normal-priority memos are quieter.
  2. Buzz reactions and comments only notify participants.
  3. Ticket and request updates notify the person who filed them, not the whole team.

3Still nothing?

If the panel is empty but you expect something, the event may not have happened — confirm with the sender before changing anything.

  1. Stay signed in on the device you care about — expired sessions stop updates.
  2. Reload the page after long idle periods; the connection may have dropped.
  3. For approvals that never arrive, remember: Approvals covers Leave and Overtime only.
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