I can’t sign in

Password, 2FA and passkey problems — checked in order

3 min read·Updated Oct 2026

1Check the basics first

Most lockouts are simpler than they look.

Confirm you’re using your work email — personal addresses won’t exist.
Retype the password (it’s case-sensitive) or use your password manager.
If “Stay signed in” was off on a shared machine, you may just be signed out — sign in again.

Authenticator codes expire every 30 seconds.

Wait for a fresh code and enter all six digits before it rotates.
If your phone’s clock drifted, sync time in your authenticator app settings.
Still stuck? Ask an Admin to Disable 2FA for you from System Users, then re-enrol from My Info.

Bee’s tipNever share a code — anyone with it plus your password is in your account.

“Passkey sign-in failed.” or “Unexpected response. Try signing in with your password.” usually means the browser or device changed.

Fall back to Sign In with your password.
Once in, re-register a passkey under My Info › Personal Details › Passkeys and remove the old one.
Passkeys are per-device — a new laptop needs a new one.

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Next →My clock-in didn’t record