TroubleshootingGuide 3 of 4
My payslip is missing or looks wrong
Four checks before you open a ticket
1Is the period generated yet?
Payslips only exist after payroll runs for that cut-off. HR sets pay period cutoffs and the “Pay on” day.
- Open Payroll › Payslips and confirm you’re looking at the right period.
- If your Admin enabled “Enforce cutoff schedule for payslip generation”, requests made after the cutoff land in the next run.
- Ask HR when the period is scheduled — it’s usually the same date every month.
2Does your profile match?
Account number, designation and rate come from your PIM record. If they’re wrong on the slip, they’re wrong in the system.
- Check My Info › Job for your designation and rate.
- Raise an ESS Hive ticket (category Personal Data Updates) to correct it — then ask for the slip to be regenerated.
3Is the maths wrong?
Open the slip and compare line by line: EARNINGS, DEDUCTIONS, totals, then Net Earned Salary.
- Identify which line looks wrong — a missing allowance vs an unexpected deduction.
- Raise an ESS Hive ticket with category Payroll & Compensation, naming the period and the line.
- Attach nothing sensitive — payslip screenshots contain other people’s data if you crop badly.
Bee’s tipAccess is role-limited: only Admin, Employee and Executive roles see Payslips.
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